Returns

All sales are final. Returns are not accepted, however exchanges are permitted within 30 days as long as merchandise is unworn and in its original packaging (if applicable) with all tags attached.

Return shipping is the responsibility of the customer. 

For further assistance, please contact Derek at ENGRAFFT@gmail.com.


Shipping & Delivery Q&A

Orders usually ship within 1-3 business days. Shipping time frames may vary depending upon weather conditions and the designated carrier service. For the most up to date shipping carrier information, please visit www.usps.com and enter your tracking information.

Please select shipping option at checkout that corresponds with your item, if ordering multiple items, please select shipping option for most expensive item in order.

If order is returned to sender and I have to ship it again because a faulty address was provided and because of no fault of my own, the buyer will be responsible for paying shipping amount again in order to reship.

Note: At times ENGRAFFT may experience an out of stock item.  If this occurs, you will be contacted immediately.


Ordering Q&A

Ordering Q & A 

+ Payment Options
ENGRAFFT accepts: Visa, MasterCard, American Express, Discover, Paypal.  You may also pay with cash if you are purchasing directly from ENGRAFFT in person. 


+ How do I place an order? 
You may place an order online through the shop link or over the phone/

The direct phone number for ENGRAFFT is 1-831-277-9212 if you wish to place a phone order.  I am usually available M-F 10AM-6PM PST.

ENGRAFFT collects tax for orders shipping to: California.

 

+ Using Your Credit Card
When filling out your Billing Details, make sure the information is as accurate and up to date as possible and appears exactly as it does on your credit card statement. We need this information to take your order and validate your credit card.

+ Incorrect Billing Information
You are charging your own card when you place your order. ENGRAFFT reserves the right to hold or cancel any order for suspected fraud or incorrect billing information. I will do my best to contact my customers as quickly as possible if there is a credit card discrepancy. ENGRAFFT cannot be responsible for delays or cancellations caused by lack of customer response.

All international orders are responsible for duties and taxes incurred upon delivery. 

 + Sales Tax

ENGRAFFT is required to collect sales tax for orders shipping to any location in California. Please refer to your state's tax board for information about tax use in your specific state.

+ Order Changes or Cancellations
It may be possible to cancel or change your order if it is during normal business hours, and you call 1-831-277-9212 or email me IMMEDIATELY after placing your order with your full name and order information. I am usually available M-F 10AM-6PM PST.

+ Receipts

You will receive a receipt via email. If you did not enter your email address correctly, you can contact me for a copy of your receipt/order information. 

 
+ Inquiries
Please direct all order questions to the owner by using the on-line contact form or call us at 1-831-277-9212 M-F 10:00 AM - 6:00 PM PST (*excluding Holidays). All calls will be answered in the order received. Please do NOT call repeatedly. ENGRAFFT is a one man staff, and occasionally I am on another line. Please leave a message, and I will get back to you as quickly as possible. I appreciate your patience during the busier times of the year.